Terms of Service

1. About These Terms

These terms set out the general expectations and responsibilities that apply when you contact or engage KOE Creative for services. Each project may also have its own written agreement that governs the specific work.

2. Proposals & Project Agreements

Before work begins on any project, KOE Creative prepares a proposal outlining the scope, timeline, and pricing for your specific situation. The terms in that proposal govern the individual project. Pricing on this website represents starting points and may vary based on project size, functionality, and complexity.

3. Client Responsibilities

For service and support engagements, clients are expected to provide timely access to the systems, accounts, and information needed to complete the work, and to respond to communications so projects can stay on schedule.

4. Scope & Honest Advice

KOE Creative handles what we know well and will tell you when something falls outside our expertise. We do not promise capabilities or outcomes we cannot confidently deliver.

5. Support & Responsiveness

Where support is part of a plan or project, KOE Creative provides assistance during normal business hours. We do not promise 24/7 coverage unless specifically agreed in writing.

We make a genuine effort to respond to inquiries within one business day.

6. Intellectual Property

Unless otherwise agreed in writing, work created for you and delivered as part of a paid project is provided for your use as specified in that project's agreement.

7. Changes to These Terms

We may update these Terms of Service from time to time. The most recent version will always be posted on this page.

8. Contact Us

Questions about these terms or how we work? Reach out at create@koecreative.com.